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FAQ

Here are the answers to some of the questions we often get from our customers. 

If you can not find answers to your specific questions in this FAQ, you can contact customer service by phone +45 29737737 or email to customerservice@temptedbynight.com

 

Products 


How do I find out more about a product? 

We try to write as much relevant information as possible about each product. Do you need more info, please feel free to contact customer service. 


How can I be sure to get the right bra size? 

It is important that you measure yourself properly before you buy a bra with us. Check our size guide and see what size bra or panties you should buy. 

You can also get help from one of our sales assistants in customer service - please call 29737737 or write to customerservice@temptedbynight.com in our business hours (weekdays 10-15). 


Do you get products, which are out of stock back in stock again? 

Yes, most of the sold products are back in stock again (unless we take the product completely out of our range). If you miss a certain product, please contact customer service, which can tell you when the product comes back in stock.


I am unsure about which product I should buy. What do I do? 

If you need inspiration or just are not sure about what is best for you, please feel free to contact customer service. 

 

Delivery 


How long is the delivery? 

We will do our best to send the products, which are in stock the same day, if you place an order on Monday-Thursday before noon. 13:00 and Friday before noon. 11:00. We pack your order within 2 working days after we have received from you. However, in compressed periods, such as Christmas and sales, occur 1-2 days additional processing time. 

We send all orders with GLS/UPS International, so you can expect to get the goods 1-5 business days after your order. If you ordered items with different stock condition, the order will be shipped when we have all goods in stock. Read more about delivery times.. 


What is the shipping cost? 

If you buy for more than 499 DKK and delivery is in Denmark, we are offering free shipping. If you buy for less than 499 dkk. standard shipment cost 29 DKK. 
For international shipment, please go to you delivery terms and prices.


Can you deliver abroad? 

Yes, we ship to Scandinavia and Europe. 
(Greenland, Iceland and the Faroe Islands are not covered by this Agreement) 

We ship abroad via UPS International. Shipping cost depends on the country we ship to, as well as the weight of the goods. Our website will give you a total price before you pay for your goods. 


What do I do if I am not home when my package arrives? 

UPS International will leave a note in your mailbox and you can contact UPS to arrange a new delivery date. 


Can Tempted by Night deliver, though I'm not home? 

Yes, GLS International has created collection in shops, called Parcel Shop (only in Denmark). Here you can pick up your packages at your convenience. Remember that you must use your ID card when you need to pick up the package. 

If you would like to use Parcel Shop to receive goods from us, select GLS Parcel Shop under delivery method at check-out page and then select the desired store you would like your package to be picked up in. Check the address of the shop to make sure that your package will be sent to the correct pickup store. 


Can you deliver to my workplace? 

Yes, if you want to save time and do not want to pickup in the Parcel Shop we recommend you get your package delivered directly to your workplace. Remember that all items from Tempted by Night shipped in discreet packaging. Here you can read more about delivery. 

 

Payment 


How can I pay? 

You can pay by credit card (VISA, e-Visa, MasterCard, Diners Club) or bank transfer. 


Is it safe to pay by credit card? 

Yes, we are using some of the most secure payment systems available. Temptedbynight.com encrypts all information with SSL (Secure Socket Layer) protocol which means that only Nets can read the information. In fact, you are better protected against misuse of credit cards by shopping online at Tempted by Night, than if you shop in a physical store. You have no risk of misuse of your card while shopping in the Internet store that uses SSL in its payment. Here you are better protected, comparing to shopping in the physical store, where you have 1200 DKK self risk you have to pay by yourself, if your credit card is misused by the use of PIN code. 


When do you charge my debit/credit card? 

We charge your card only when your order is shipped from our warehouse. Here you can read more about payment. 

 

Miscellaneous 


Does Tempted by Night have a physical store? 

No, unfortunately not. Maybe sometime in the future. 


How do I contact Tempted by Night? 

You are always welcome to call or write us. 
We are open Monday - Friday 10:00 to 15:00. 
Tel .: +45 29737737 
customerservice@temptedbynight.com

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